American Global

Expert Technical Support For Your Global Software Offerings

Let our century of software technical support expertise Boost Your Brand!

Our Value Proposition

You have a great new software package, but haven't yet spun up a team to handle the growing customer requests for help.

Maybe an engineer handles your technical support requests, or even your CTO!

By now, your request volume is getting to be too much for one person to handle.

You're facing the daunting task of creating and growing a team to handle all of your customer traffic.

• Should we invest expensive licensing fees to setup a ticketing system and connect it to our CMS?
• How will we find the right people to be our representatives to customers?
• How will we be able to tell if our new team is having a positive impact on customers' experience with our brand?
• How much is it going to cost to find and hire experts to run this new team?

American Global offers a one-stop solution for all your needs.

• We maintain the ticketing infrastructure.
• We maintain the telephone infrastructure.
• We handle organizing incoming requests and meeting SLAs.
• We gather and report proven metrics showing the effectiveness of your investment.
• We keep your CMS updated.
• We bring a century of combined expertise delighting customers with technical support and learning requests.
• And you only pay for the volume you need.